Returns & Exchanges

We want you to love every essence product you purchase, but if you are not completely satisfied, we offer a hassle-free return process within 30 days of delivery. Please note that for hygiene reasons, all returned items must be in their original, unopened packaging to qualify for a full refund.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and generate a return authorization number.

2

Pack Your Products

Carefully place the unused beauty products in their original packaging, ensuring they are secure to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our warehouse receives and inspects your items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing